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HOT WEATHER SHIPPING: Please beware that shipping some candies and chocolates during the summer months can damage candies and chocolates. Since normal shipping companies do not have air-conditioned delivery vehicles, they will not guarantee the condition of chocolate shipped in warmer weather. As a result, BW Clifford does not guarantee items damaged in such circumstances. If you are placing an order during weather that may cause such damage we recommend that you purchase expedited shipping such as next day or 2 day shipping. I try to keep an eye on the weather and will do the best I can such as waiting until a Monday to ship.  BW Clifford will not be held responsible for any damage resulting from such weather. This is the industry standard. We also recommend that you do not put your chocolate in a refrigerator after it ships this tends to change the candys color.

SHIPPING & FREIGHT: Orders are usually shipped 1-4 business days from receipt of the order, If you order before Wednesday during the week we typically get orders out by Friday. We do our best to get your products to you as soon as possible. Our main warehouse is located in Morristown NJ and sends shipments Monday through Friday except during major holidays. Based on inventory on hand we may ship partial orders unless otherwise specified in your order. All orders are double-checked before shipped to assure the correct quantity and items are sent to you. In the event of a claimed error we will investigate with the warehouse. However claims that merchandise was not shipped or quantities are incorrect will be handled on a case by case basis. There is no way we can verify that a customer is in fact being sincere when they state an order is shipped incomplete. We will make all efforts to maintain 100% customer satisfaction, however we cannot guarantee credit for items that are claimed not shipped when our records indicate they were. If your shipment is compromised when received (box open or damaged) please record the complaint with the shipper so it is on record and we will assist in any way we can. We suggest using UPS as they are very fair regarding credit for damaged product in shipping. The USPS is not a suggested shipper for us but we will use them at the customers direction. We do not have USPS tracking numbers so once the product leaves us we cannot track progress. We do track for UPS. Once again we do not suggest using the USPS except for APO orders which is necessary.

Shipping charges are calculated using the shippers rate tables. Therefore, shipping charges and delivery time will vary based on the total weight of the order and the shipping destination (zip code and country). We ship all orders via

UPS although we can make special shipping arrangements for large orders. Please email us prior to placing your order. You can track you order once shipped at the UPS WEB site. Orders greater than 150 pounds will have the shipping added to the order by us. It will not show up as a shipping charge in your shopping cart. Orders shipped outside the US are subject to a $1500 minimum. During free shipping specials CXP reserves the right not to fulfill orders which have excessive shipping amounts TBD based on the order.

If you have a your own UPS or FedEx account number and would like to use it - please email us before you start placing your order.




Click for the BBB Business Review of this Candy & Confectionery - Wholesale & Manufacturers in Morristown NJ

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