RETURN POLICY AND CANCELED ORDERS: We will refund the cost of all merchandise returns that are received in unopened and undamaged condition subject to a 15% restocking fee. BW Clifford not refund the cost of shipping on returned items. You must have approval from BW Clifford before an item is returned. No returns are accepted without approval. All returned merchandise must be shipped prepaid freight. A Return Merchandise Authorization number (RMA) is required for all refunds. Refunds will not be made for merchandise arriving without a valid RMA number. You must contact us no later than seven (7) days after the invoice date to obtain an RMA number. RMA numbers are only valid for fifteen (15) days from the date issued. All returned items must be shipped prepaid - all others will be denied.