B.W. Clifford Terms and Conditions
PAYMENT POLICY: BW Clifford has no minimum order quantity. We accept Visa, MasterCard, American Express, and Discover credit cards. Your account and payment information is verified during the payment stage of your order, account problems will be indicated to you during the ordering process.
HOW MUCH YOUR ORDER WILL COST: You can calculate the cost of your order including shipping costs by placing the items that you wish to purchase into the shopping cart and entering your zip code on the bottom right side of our website. Click on the "calculate shipping " button to view shipping fees and options. When adding or subtracting items from your cart, please make sure you click the "update quantities" button and recalculate shipping fees. There is no obligation to purchase any of the items when calculating order and shipping costs.
HOT WEATHER SHIPPING: Please beware that shipping some candies and chocolates during the summer months can damage candies and chocolates. Since normal shipping companies do not have air-conditioned delivery vehicles, they will not guarantee the condition of chocolate shipped in warmer weather. As a result, BW Clifford does not guarantee items damaged in such circumstances. If you are placing an order during weather that may cause such damage we recommend that you purchase expedited shipping such as next day or 2 day shipping. I try to keep an eye on the weather and will do the best I can such as waiting until a Monday to ship. BW Clifford will not be held responsible for any damage resulting from such weather. This is the industry standard. We also recommend that you do not put your chocolate in a refrigerator after it ships this tends to change the candys color.
RETURN POLICY AND CANCELED ORDERS: We will refund the cost of all merchandise returns that are received in unopened and undamaged condition subject to a 15% restocking fee. BW Clifford will not refund the cost of shipping on returned items. You must have approval from BW Clifford before an item is returned. No returns are accepted without approval. All returned merchandise must be shipped prepaid freight. A Return Merchandise Authorization number (RMA) is required for all refunds. Refunds will not be made for merchandise arriving without a valid RMA number. You must contact us no later than seven (7) days after the invoice date to obtain an RMA number. RMA numbers are only valid for fifteen (15) days from the date issued. All returned items must be shipped prepaid - all others will be denied.
TAX: A 6.0% tax is required by the State of New Jersey on all orders that are shipped to addresses located in New Jersey. All other orders shipped elsewhere in the country have no taxes withheld by us. Please consult your tax specialist to determine if there are other taxes that may apply to you or your order. For orders that are placed and not yet shipped we can cancel most with just a 5% fee for store processing costs. If items are special ordered we may not be able to return that merchandise and cancellation costs could be more. We will do all we can to make the arrangements fair and reasonable.
SHIPPING & FREIGHT: Orders are usually shipped 1-4 business days from receipt of the order, If you order before Wednesday during the week we typically get orders out by Friday. We do our best to get your products to you as soon as possible. Our main warehouse is located in Morristown NJ and sends shipments Monday through Friday except during major holidays. Based on inventory on hand we may ship partial orders unless otherwise specified in your order. All orders are double-checked before shipped to assure the correct quantity and items are sent to you. In the event of a claimed error we will investigate with the warehouse. However claims that merchandise was not shipped or quantities are incorrect will be handled on a case by case basis. There is no way we can verify that a customer is in fact being sincere when they state an order is shipped incomplete. We will make all efforts to maintain 100% customer satisfaction, however we cannot guarantee credit for items that are claimed not shipped when our records indicate they were. If your shipment is compromised when received (box open or damaged) please record the complaint with the shipper so it is on record and we will assist in any way we can. We suggest using UPS as they are very fair regarding credit for damaged product in shipping. The USPS is not a suggested shipper for us but we will use them at the customers direction. We do not have USPS tracking numbers so once the product leaves us we cannot track progress. We do track for UPS. Once again we do not suggest using the USPS except for APO orders which is necessary.
Shipping charges are calculated using the shippers rate tables. Therefore, shipping charges and delivery time will vary based on the total weight of the order and the shipping destination (zip code and country). We ship all orders via UPS although we can make special shipping arrangements for large orders. Please email us prior to placing your order. You can track you order once shipped at the UPS WEB site. Orders greater than 150 pounds will have the shipping added to the order by us. It will not show up as a shipping charge in your shopping cart. Orders shipped outside the US are subject to a $1,500.00 minimum. During free shipping specials CXP reserves the right not to fulfill orders which have excessive shipping amounts TBD based on the order.
If you have a your own UPS or FedEx account number and would like to use it - please email us before you start placing your order.
YOUR PRIVACY: BW Clifford will not distribute your personal information to any third parties. At times we may send out a direct mail or email to offer special discounts, follow up on orders and send promotions to our customers. You may sign up to receive these special promotions when ordering. There is no obligation to purchase items or join our mailing list. To join, enter your email address in the Join Our Newsletter box located on the right side of each page and click on the "Go" button.
TYPOGRAPHICAL ERRORS: BW Clifford will make every attempt to provide accurate product information at all times. If a product is listed at an incorrect price or with incorrect information due to a typographical error, error in pricing, or product information received from our suppliers, we have the right to refuse or cancel any orders. We will notify you prior to canceling any orders. Pictures of products may not be exact matches to the product description. Pictures are for general guidance only. We will update them as much as possible. With such a large product line we can only provide them as a gide not an exact match.
PRODUCT CHANGES OR OUT OF STOCK ITEMS: In the event we are out of stock of an item or the product has been discontinued we will ship an equal or better product (if possible) unless other wise notified. For example if you order a roll of 12 exposure film and we are out of stock we will ship a 24 exposure roll if we can do it for the price paid. If we cannot substitute we will ship short and credit your card for the material not sent.
DAIRY AND NUTS: Please be informed that many of our products contain dairy and nuts. We do not separate these products from one another.
LEGAL DISCLAIMER: We provide our services to you subject but not limited to these listed terms and conditions. We reserve the right to change these Terms and Conditions at any time. Your use of our site constitutes your acceptance of these Terms and Conditions.